Category Archives: Ticker Tape

Junior doctor strike

Due to the junior doctor strike this week, our hospitals are extremely busy.  We are here to help when you need it but please only use 999 and A&E if it is a life threatening emergency.  Call 111 if you aren’t sure where to go.

GPs are also busier than usual – please use our online consultation form if you are able and we will get back to you as soon as possible.


Your next poo could save your life

We are supporting a London-wide campaign to encourage more patients to do their free NHS bowel cancer screening home test, which checks if you could have bowel cancer.

People who are the right age are sent a free NHS FIT (Faecal Immunochemical Test) kit every two years. You use it to collect a small sample of poo and post it back to an NHS lab.

The campaign by NHS London, “Your next poo could save your life”, urges more people to use their kit – a message we wholeheartedly endorse.

Screening can help prevent bowel cancer and find it at an early stage when it’s easier to treat. People who complete their screening are 25% less likely to die of bowel cancer.

The kits are for people with no symptoms and most people get the all-clear.

If you are aged 56, 58 (on or after 16 May 2022) or 60 to 74 and we have your correct address, you will be sent a kit every 2 years. Please use it. By April 2025, bowel cancer screening kits will be for everyone aged 50 to 74 in England.

To find out more and hear from other Londoners about their experience of bowel cancer screening, visit If you have symptoms of bowel cancer which last for three weeks or more, please contact the practice and ask for an appointment


Somerset Medical Centre will be closed on Monday 29th August due to the bank holiday.

We will reopen on Tuesday 30th August. Any messages sent to us after we close on Friday will be considered received on Tuesday 30th August.

If you have an is an emergency, such as chest pain, severe burns, severe traumatic injury, et cetera please dial 999 to speak to the emergency services.

If you have an urgent medical condition, that cannot wait until the practice re-opens, please dial 111 to speak to the NHS 111 service.

If you have a routine request, please phone again when the surgery reopens on Tuesday 30th August.

GP National Survey – Practice Action Plan 2021

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. It gives patients the opportunity to feed back their experience. The survey is carried out January – March 2021 with results published July 2021.

In this year’s survey, 455 surveys were sent out and 120 returned – 26.3% completion rate.

For more information, please visit: Practice Overview (

Areas where the Practice does best

➢ 83% of respondents find it easy to get through to this GP practice by phone compared with local (CCG) average: 73% National average: 68%.

➢ 75% of respondents describe their experience of making an appointment as good compared to local (CCG) average: 71% National average: 71%.

➢ 100% of respondents took the appointment they were offered compared to local (CCG) average: 97% National average: 98%

Practice has scored some areas higher than the CCG average and the national average in most of the question, generally we performed favourably versus both the national average and the CCG average.

The past year throughout the pandemic has been a difficult time for everyone with many changes being brought into general practice to allow us to continue to provide and maintain services for patients who have existing health conditions as well as those relating to Covid-19 as well as many patients and staff having had to shield or self-isolate.

The area could be improved are for the Somerset:

  1. Patients had confidence and trust in the healthcare professional they saw or spoke to was good at listening to them during their last GP appointment- we were slightly under compare to local average (CCG) and National average.
  2. Patients say the healthcare professional they saw or spoke to was good at giving them enough time during their last GP appointment again we were slightly under compare to local average(CCG) and National average
  3. Patients “overall experience” of this practice is good but we were slightly under compare to local average (CCG) and National average.

Action: to be completed by 30th June

  • Listening patient during patient consultation
  • To provide choice of Clinicians appointments
  • Multilingual staff appointments to offer- such as English, Urdu, Punjabi, Gujarati, Farsi,
  • Increase Length of appointment slots – that means double appointment to be offered
  • More time to spent with patient – clinicians can give instruction to receptionist to reserve slots

 Action: to be completed by 30th June

To assist and identifying areas for improvement:

We have introduced remote consultations via telephone and Video, more support and information being sent out digitally, digital triage. Practice to increased length of appointment slots. So, clinician has enough time to deal with patients concerns. Practice to provide double appointment where needed. Practice extended hours’ appointment length is 15 minutes and also PCN Hub on Saturday and 9 .00 to 1.00pm and Sunday and bank holidays 9.00am to 12.00pm (request double appointment while booking patients if applicable), providing additional appointments for patients who find it hard to get to the surgery during the day.

The results of the GP Survey and our Action Plan will be discussed in meetings we hold regularly in the Practice and this is on the agenda of each meeting as a regular feature.


Whilst the results from the survey clearly show that the practice is performing well and that patients are generally satisfied in all areas, there are areas we can improve, re-examine and change to further

meet the needs of patients.

Whilst there are no obvious areas where we perform poorly the following should be looked at to determine improvements.

  • Multilingual staff recruitment-as per practice capitation
  • One stop shop- 8 weeks postnatal, Baby clinic 6-8 weeks checks and immunisations in one-time Doctor and nurse combined clinics to offer
  • Method and preference of booking appointments
  • Booking an appointment ahead in the practice and appointment availability
  • Average wait times before appointment commences
  • Same day telephone triage
  • Listening and giving more time to patients
  • Length of practice appointment – especially LTc , Mental Health concerns
  • Care plans for elderly frail patients
  • Influenza vaccination programme- during week days and weekend
  • Offering transport for elderly patient
  • In-house Phlebotomy clinics (Mon-Friday Adults and Children)
  • Ring pessary


Priorities areas were discussed and agreed with the primary health care team prior to submission to

the patient participation group.

Booking appointments ahead length of slots

  • Further work is required to advertise the online facility and also to ensure that adequate appointments are available for booking ahead online.

Action: to be completed by 30 June 2021

Answering the phone

  • To examine staffing levels and duties to ensure adequate cover for receiving incoming telephone calls

Action: to be completed by 30 June 2021

Wait time before appointment commences

  • To determine form Systmone clinical system the average appointment wait times and attempt to shorten waiting times

Action: to be completed by 30 June 2021

Online services

  • Review the promotion of online services and inform the practice population of the service.

Action: to be completed by 30 June 2021

Practice opening hours

  • To examine the times and days when appointments are available to better meet need.

Action: to be completed by 30 September 2021


Delegated responsibility for overseeing this program will fall to the Practice Manager. A project

group will be established, where necessary, to implement the action plan and we will engage with

the patient participation group for regular feedback.


This plan, together with the survey results will be display in the waiting room and made hard copies available in reception for the patients’ /service user.

Polio 2022 – Update

The Joint Committee on Vaccination and Immunisation (JCVI) met to discuss the ongoing polio incident and to advise on a vaccination strategy. The JCVI agreed that the most immediate priority is to ensure all eligible individuals are up to date with their polio (IPV) vaccinations.

Due to the nature of this public health emergency the JCVI agreed that an urgent supplemental vaccination strategy is required to:

  • prevent cases of paralysis due to poliovirus
  • interrupt transmission of VDPV2 in the community

The JCVI advised that, in addition to ongoing catch-up, a supplementary IPV booster campaign should be implemented for children aged 1 to 9 years in London.

If your child is eligible for an extra dose, the NHS will contact you directly (not your GP surgery) to ask you to book an appointment for the vaccine.

For more advice please visit:

JCVI – Polio

NHS – Polio


Monkeypox Vaccine

The NHS in London, along with local public health teams, will be accelerating the rollout of the monkeypox vaccine from this week, prioritising individuals who are most likely to get the virus.

NHS staff across the country have already started vaccinating eligible gay/bisexual men, along with Healthcare staff at greatest risk of exposure and those who have been in close contact with a confirmed case, in line with the UK Health Security Agency advice.

Thousands more people who are eligible in London will now be contacted over the next few days and weeks by the NHS about getting their vaccination.

People who have already had close contact with a patient with confirmed monkeypox will be offered a single dose vaccination as soon as possible (ideally within 4 days of contact but sometimes maybe given up to 14 days).

The NHS urges that all those who are eligible for the vaccine to take it up when offered. It will help protect yourself and others you have had close contact with. While the infection is mild for many, it can cause severe symptoms and hospitalisation in some. Please remember that the vaccine may not provide complete protection against monkeypox, so it is still important to be alert for the symptoms of monkeypox and call 111 or a sexual health clinic if you develop any.

Monkey Pox

Infection Prevention and Control advice for Monkey pox in primary care

Monkey pox is a rare illness caused by the monkey pox virus. It is associated with travel to central and west Africa but cases are occurring in England with no travel links.

The symptoms of monkey pox begin 5-21 days (average 6-16 days) after exposure with initial clinical presentation of

  • Fever
  • Malaise
  • Lymphadenopathy
  • Headache
  • Rash

The rash changes and goes through different stages before finally forming a scab which later falls off. The rash may be maculopapular initially, typically starting on the face before spreading peripherally, particularly to the palms of the hands and the soles of the feet.

Spread of monkey pox may occur when a person comes into close contact with an animal (rodents are believed to be the primary animal reservoir for transmission to humans but monkey pox is not found in UK rodents at present), human, or materials contaminated with the virus. The virus enters the body through

  • broken skin (even if not visible),
  • the respiratory tract,
  • the mucous membranes (eyes, nose, or mouth).

Person-to-person spread may occur through:

  • direct contact with monkey pox skin lesions or scabs;
  • contact with clothing or linens (such as bedding or towels) used by an infected person;
  • through respiratory transmission, such as coughing or sneezing of an individual with a monkey pox rash.

Screening: All the patients attending appointments will be screened prior to coming into practices.

Signage: We have put clear signage near entrances to advice patients with symptoms of monkey pox (listed above) to not enter premises.




From 13:30 on 15th March 2022 the new telephone number will be 02034058000.

Calling the old number will not connect you to us but will play a message telling you the new number to call.

Update: The new number is now live, please do not call the old number.

Local Pharmacies Opening Times Over New Year’s Holidays

London Pharmacy Opening Hours For New Year’s 2022


Borough Pharmacy Name Address Postcode Telephone Number New Year’s Day

1st Jan 2022

New Year Bank Holiday

3rd January 2022

Barking & Dagenham Britannia Pharmacy Barking Community Hospital, Upney Lane, Barking IG11 9LX 020 8594 2686 11:00-15:00 11:00-15:00
Barnet Fairview Pharmacy Finchley Memorial Hospital, Granville Road N12 0JE 020 8346 0707 10:00-16:00 10:00-16:00
Greenfield Pharmacy 16 Greenhill Parade, New Barnet EN5 1ES 020 8449 0708 10:00-14:00 10:00-14:00
Bexley Ormays 224 Bexley Road, Erith DA8 3HD 01322 347796 10:00-14:00 10:00-14:00
St Johns Pharmacy


16 High Street, Sidcup DA14 6EH 020 8309 1687 12:00-16:00 12:00-16:00
Brent Jade Pharmacy


204 Ealing Road, Wembley HA0 4QG 020 8902 0173 10:00-16:00 10:00-16:00
Chana Chemist Willesden Centre for Health, Robson Avenue NW10 3RY 020 8459 2332 12:00-16:00 12:00-16:00
Churchills Pharmacy 207 Kenton Road, Kenton HA3 0HD 020 8907 3511 10:00-14:00 10:00-14:00
Gimmack Chemist 177 Cricklewood Lane, Cricklewood NW2 3HT 020 8452 2418 10:00-14:00 10:00-14:00
Bromley Petts Wood Pharmacy 83 Queensway, Petts Wood, Orpington BR5 1DQ 01689 898580 10:00-18:00 10:00-18:00
Boots the Chemist 182 High Street, Beckenham BR3 1EW 020 8650 0640 11:00-17:00 11:00-17:00


399-401 Croydon Road, Beckenham BR3 3PR 020 8650 8089 07:00-20:00 CLOSED
Camden Pharmacy Republic 100 Fleet Road NW3 2QX 020 7485 2240 08:00-23:00 08:00-23:00
Grafton Pharmacy 132/132 A Tottenham Crt Rd W1T 5AZ 020 7383 4233 10:00-14:00 10:00-14:00
City of London There will be a small number of pharmacies in City of London who will be open and the information for this is available at
Croydon Mayday Pharmacy 514 London Road CR7 7HQ 020 8689 9345 09:00-22:00 09:00-22:00
Foxley Lane Pharmacy 32 Foxley Lane, Purley CR8 3EE 020 8668 6891 10:00-14:00 10:00-14:00
Dougans Chemist 114 Headley Drive, New Addington, Croydon CR0 0QF 01689 841251 10:00-14:00 10:00-14:00
Larchwood Pharmacy 215 Lower Addiscombe Rd, Croydon CR0 6RB 020 8654 1149 10:00-14:00 10:00-14:00
Ealing Jallas Chemist 313 Horn Lane, Acton W3 0BU 020 8992 6558 10:00-14:00 10:00-14:00
Remedy Chemist 83 Greenford Avenue, Hanwell W7 1LJ 020 8567 2032 10:00-14:00 10:00-14:00
Enfield Elgon Chemist 291 High Street, Ponders End, Enfield EN3 4DN 020 8805 5298 10:00-16:00 10:00-16:00
Healthfare Pharmacy 9 Coleman Parade, Southbury Road, Enfield EN1 1YY 020 8367 5456 12:00-16:00 12:00-16:00
Bees Dispensing Chemist 172 Fore Street, Edmonton N18 2JB 020 8807 3228 10:00-14:00 10:00-14:00



Borough Pharmacy Name Address Postcode Telephone Number New Year’s Day

1st Jan 2022

New Year Bank Holiday

3rd January 2022

Greenwich Dickinson Chemist 130 Westmount Road, Eltham SE9 1UT 020 8850 1350 CLOSED 10:00-14:00


209 Trafalgar Road, Greenwich SE10 9EQ 020 8858 1073 10:00-14:00 10:00-14:00
Hackney Bees Chemist 261 Wick Road, Hackney E9 5DG 020 8985 5265 10:00-14:00 10:00-14:00
Dev’s Chemist 103a Dalston Lane, Dalston E8 1NH 020 7249 8060 10:00-14:00 10:00-14:00
Hammersmith & Fulham Marcus Jones Pharmacy 96 Old Oak Common Lane, East Acton W3 7DA 020 8743 3674 10:00-14:00 10:00-14:00
Fulham Pharmacy 608 Fulham Road, Fulham SW6 5RP 020 7736 4126 10:00-14:00 10:00-14:00
Haringey Somerset Gardens Pharmacy Somerset Gdns Fam Hth Ctr, 4 Creighton Road, Tottenham N17 8NW 020 8801 3539 10:00-14:00 10:00-14:00
Harrow Fairview Pharmacy 293-295 Burnt Oak Broadway, Edgware HA8 5ED 020 8951 0542 12:00-16:00 12:00-16:00
Gor @ Pinn Med Centre 37 Love Lane, Pinner HA5 3EE 020 8866 2710 10:00-14:00 10:00-14:00
KL Pharmacy 190 Alexandra Avenue, Kenton HA2 9BN 020 8422 2563 10:00-14:00 10:00-14:00
Havering Mim Pharmacy 118 North Street, Romford RM1 1DL 01708 743341 11:00-15:00 11:00-15:00
Britcrown Pharmacy 5 Balgores Lane, Gidea Park RM2 5JR


01708 740587 10:00-14:00 10:00-14:00



Borough Pharmacy Name Address Postcode Telephone Number New Year’s Day

1st Jan 2022

New Year Bank Holiday

3rd January 2022



Eastcote Pharmacy  109-111 Field End Road, Eastcote HA5 1QG 020 8866 2572 10:00-14:00 10:00-14:00
Hounslow Riverside Pharmacy 1 Shrewsbury Walk, Isleworth TW7 7DE 020 8560 2181 10:00-14:00 10:00-14:00
Islington Wellcare Pharmacy 552 Holloway Road N7 6JP 020 7263 3152 10:00-14:00 10:00-14:00
Caledonian Pharmacy


486a Caledonian Road N7 9RP 020 7609 0798 10:00-14:00 10:00-14:00
Kensington & Chelsea Golborne Pharmacy 106 Golborne Road W10 5PS 020 8969 8741 10:00-14:00 10:00-14:00
Medicine Chest


413-415 Kings Road SW10 0LR 020 7351 1142 09:00-18:30 10:00-18:00
Kingston Boots 19 Victoria Rd, Surbiton, Surrey KT6 4JZ 020 8399 2715 10:00-16:00 10:00-16:00
Paydens Pharmacy Surbiton Health Centre, Ewell Road, Surbiton KT6 6EZ 020 8390 9601 07:00-20:00 CLOSED
Lambeth Vitelow Pharmacy 26 Clapham Road, Clapham SW9 0JG 020 7735 2730 12:00-16:00 12:00-16:00
Lewisham Rushey Green Pharmacy


The Primary Care Centre, Hawstead Road, London SE6 4JH 020 7138 1790 10:00-14:00 10:00-14:00
Merton Tanna Pharmacy 14 Southlodge Avenue, Mithcam CR4 1LU 020 8764 6107 10:00-14:00 10:00-14:00
Newham Britannia Pharmacy 10 Prince Regent Lane, Plaistow E13 8QG 020 8471 3147 11:00-15:00 11:00-15:00
Salus Pharmacy 42 Liberty Bridge Road, Olympic Park, Stratford E20 1AS 020 8555 3767 08:00-14:00 08:00-14:00



Borough Pharmacy Name Address Postcode Telephone Number New Year’s Day

1st Jan 2022

New Year Bank Holiday

3rd January 2022

Redbridge Eden Pharmacy 79-85 Goodmayes Road, Goodmayes IG3 9UB 020 8597 3477 11:00-15:00 11:00-15:00
Britannia Pharmacy Loxford Polyclinic, 417 Ilford Lane, Ilford IG1 2SN 020 8478 4347 11:00-15:00 11:00-15:00
Richmond K C Pharmacy 23 Broad Street, Teddington TW11 8QZ 020 8977 1351 10:00-18:00 10:00-18:00
Southwark Jamaica Road Pharmacy 182 Jamaica Road, North Southwark SE16 4RT 020 7237 3483 10:00-14:00 10:00-14:00

Vale Pharmacy

104 Grove Vale, East Dulwich SE22 8DR 020 8299 1103 10:00-14:00 10:00-14:00
Boots Hayes Galleria Unit 8-11 Hays Galleria, Counter Street SE1 9HD 020 7407 4276 11:00-17:00 11:00-17:00
Sutton Sutton & Merton Out of Hours 28 The Market Wrythe Lane, Carshalton SM5 1AG 020 8644 9589 10:00-22:00 10:00-22:00
Tower Hamlets Green Light Pharmacy St Andrews Health Centre, 2 Hannaford Walk, Bromley-by-Bow E3 3FF 020 3069 7858 09:00-18:30 09:00-18:30
Barkantine Pharmacy Barkantine Primary Cc, 121 Westferry Road, Millwall E14 8JH 020 7987 4313 11:00-15:00 11:00-15:00
Shantys Chemist 253 Whitechapel Rd E1 1DB 020 7247 2140 10:00-14:00 10:00-14:00
Waltham Forest Leyton Green Pharmacy


768 Lea Bridge Road, Walthamstow E17 9DN 020 8539 5984 10:00-14:00 10:00-14:00
Cavendish Pharmacy – 281-283 Forest Road, Walthamstow E17 6HD 020 8527 1358 10:00-14:00 10:00-14:00



Borough Pharmacy Name Address Postcode Telephone Number New Year’s Day

1st Jan 2022

New Year Bank Holiday

3rd January 2022

Wandsworth Tooting Pharmacy 175 Upper Tooting Road SW17 7TJ 020 8672 5843 10:00-14:00 10:00-14:00
Barkers Chemist 49 Falcon Road, Battersea SW11 2PH 020 7228 1701 10:00-14:00 10:00-14:00
Westminster Apek Pharmacy 107 Praed Street W2 1NT 020 7724 8698 10:00-14:00 10:00-14:00

*For Merton, The Sutton & Merton Out of Hours Pharmacy is close by, but is located in Sutton